patient perspective

August 27, 2013 -- Already harried system not ready for rising home-care demand.

Most healthcare systems are working hard to exceed their patients’ expectations and understand that the long term benefits to the patient and organization are manifold. Click here to read which strategic objectives can lead to a state-of-the-art service model, and better healthcare experiences overall.

The paediatric bone marrow transplant team entered my 10 month old son’s isolation room for a second time one morning. It was supposed to be Anderson’s “day of rest” between chemotherapy and his transplant. As a physician, I knew something was wrong—busy doctors do not do rounds twice... Find the full article here.

Mounting concern that health professional/patient interactions are often less than therapeutic has led to many initiatives aimed at finding ways to put the care back into the health care system. In Canada, one such initiative is the creation of the Patient Experience department of Alberta Health Services. Find the full article here.

On Saturday, April 13th, the Patients' Association and Oakley & Oakley hosted To Err is Human: What Every Patient Should Know About Medical Errors. The purpose of the conference was to shed light on the nature of medical error in Canada, and many participants left feeling like they had gained a lot of information. We were lucky to have the expertise and perspective of speakers from many backgrounds including malpractice law, medical science, and risk management. Many of the speakers were happy to share their presentations; please find them attached below.