patient-centred care

Exceeding Patient Expectations

Most healthcare systems are working hard to exceed their patients’ expectations and understand that the long term benefits to the patient and organization are manifold. Click here to read which strategic objectives can lead to a state-of-the-art service model, and better healthcare experiences overall.

Seniors getting short-changed on Healthcare

Patients, families key to changing the system. When Glenn Fahner was paralyzed after a fall during a fishing trip in August 2009, he was sent to Michigan for care because there were no appropriate hospital beds for him in Ontario.

The Canadian Jewish News: Book helps Patients speak up for their own care

Lisa Newman is urging patients and their families to take charge of their own health care. The co-author of Journeys in Cancerland with John-Peter Bradford, Newman, 67, is a psychiatric social worker who has spent much of her career working in hospitals.

Read the full article here.

Ottawa Citizen: Two Ottawa MDs win Awards

Photo © Copyright (c) The Ottawa Citizen

OTTAWA - Two Ottawa doctors were recognized for their quality of service Thursday night. Dr. Robin Boushey and Dr. Evelyn Honsl received the first-ever patients’ choice awards. The award is jointly sponsored by the Patient’s Association of Canada and the Ontario Medical Association. Boushey is the medical director of the cancer assessment centre at the Ottawa Hospital. Honsl is a family physician with a practice on Broadview Ave.

The original article is published here.

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Taking Action to Prevent Chronic Disease: Recommendations for a Healthier Ontario

March 22, 2012 - From the Patients’ Association of Canada (PAC) we can do little but applaud yesterday’s publication by Cancer Care Ontario and Public Health Ontario of Taking Action to Prevent Chronic Disease: Recommendations for a Healthier Ontario. They have recognized that the great killers today are no longer the acute infectious diseases of yesteryear which were caused by identifiable microorganisms, but the slowly progressing chronic conditions which are affected by social and environmental factors.