Patients' Association of Canada

The Patients’ Association of Canada is here to make your experience count. Since our inception, we have been gathering patient and family stories about the experiences that you’ve had with the Canadian health care system. These stories have come from Canadians of all walks of life: those with severe medical and mental health problems, caregivers, to prominent health care leaders - both pro-active and frustrated with the current state of our system.

Key Performance Indicators, or KPIs, identify and track goals that are important to an organization. At the Patients’ Association of Canada we are determined to develop such KPIs from a patient and family perspective. These indicators will help us measure the extent to which an organization achieves its goal of being patient and family-centred.

Many providers of care are beginning to take it upon themselves to consider the patient perspective. A recent movement to include Patient Reported Outcome Measures (PROMs) is a good example of this.

SARNIA – If you believe your physician is committed to providing great patient care, submit a nomination about him or her for the Patients’ Choice Awards. Sponsored by Bluewater Health, the Patients’ Association of Canada and the Ontario Medical Association, the Patients’ Choice Awards recognize physicians who have specifically been nominated by patients for the care that they have provided. The awards are open to all family physicians and specialists in Sarnia-Lambton.

See the full release below.

Lisa Newman is urging patients and their families to take charge of their own health care. The co-author of Journeys in Cancerland with John-Peter Bradford, Newman, 67, is a psychiatric social worker who has spent much of her career working in hospitals.

Read the full article here.

ANDRE PICARD - It is essential that the health care system be transformed to put the needs of patients and their families ahead of those of providers, the new president of the Canadian Medical Association says.

In this article, PAC president Sholom Glouberman argues for greater patient representation and, “If you’re going to improve the patient experience, you have to look at things from the patient’s point of view."