KPIs

Ipsos Reid interviewed a sample of 1,000 Canadians aged 18-64 for the purpose of understanding perceptions and experiences with the healthcare system. Four categories were analyzed: Ease of Access and Patient Experience, Care and Compassion, Coordination and Communication, and Efficiency of Time and Money.

Here are of what we believe to be significant points:

Key Performance Indicators, or KPIs, identify and track goals that are important to an organization. At the Patients’ Association of Canada we are determined to develop such KPIs from a patient and family perspective. These indicators will help us measure the extent to which an organization achieves its goal of being patient and family-centred.