Key Performance Indicators (KPIs) for Patient and Family Centred Care (PFCC) Project
In collecting written patient narratives and hearing them during our Open Meetings, it became clear that there were parts of patients’ experience that could have been made better with a small adjustment to a process or by adding a training component. Thus, we developed the KPIs for PFCC project. Our goal is to create a list of KPIs that act as hard indicators that organizations can look at to see if they have certain patient and family-centred processes in place.