In collecting written patient narratives and hearing them during our Open Meetings, it became clear that there were parts of patients’ experience that could have been made better with a small adjustment to a process or by adding a training component. Thus, we developed the KPIs for PFCC project. Our goal is to create a list of KPIs that act as hard indicators that organizations can look at to see if they have certain patient and family-centred processes in place.
Recently, our project group had the opportunity to offer input to Health Quality Ontario’s (HQO) project, the Ontario Primary Care Performance Measurement framework. HQO is only one of several organizations who have taken interest in our working group. We have an enthusiastic group of volunteers working with us, and we are looking forward to seeing how this group’s work can impact patient and family-centred care in Canada!
Read more about the project on our Programs & Activities page.