Christina Spencer's blog

Toward a Better Patient Experience - January 17th Open Meeting

Check out a new video series titled 'Open Meetings: Exploring the Patient Perspective.' Watch the first video: 'Key Performance Indicators for Patient Centred Care | Open Meeting: January 17, 2013'

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Practical Wisdom Tools for a Better Patient Experience

Our friends at Alberta Health Services (AHS) have been taking great steps toward improving the patient experience. Recently Willow Brocke, Director of Patient Engagement at AHS, shared these evidence-based, leading practices with us. They're called Practical Wisdom Tools, and you can find them at the bottom of this blog post.

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Happy Holidays!

Happy Holidays

We're looking forward to new projects in 2013. Here are just a few you should stay tuned in for:

  • Our third annual conference this Spring. Look for your invitation in January!
  • The release of our comprehensive Complaints and Compliments Mechanisms Guide on our website
  • The Patients' Association is teaming up with Patient & Family Advisers - more news to come!

Patients Choose Two Northwest Doctors to be Awarded for Exceptional Care

Dr. Moir and Dr. Siren, winners of North West Patients' Choice Awards

Thunder Bay, ON, Wednesday December 5, 2012 – For the first time ever residents in Northwestern Ontario were given the opportunity to nominate their physician for a Patients’ Choice Award. The Patients’ Choice Award honours two physicians who have demonstrated exceptional care in the community.

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Patients filming Doctors: Healthcare Trend

TORONTO - The clock radio seemed innocuous enough, a typical addition to any hospital room. Hidden inside the clock, however, was a video camera that recorded doctors and nurses as they worked around the patient, footage that became exhibit Number 1 in a complaint about allegedly shoddy care at Toronto’s Sunnybrook Health Sciences Centre...

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iamsick: Happier Patients, Less Waste

iamsick.ca

From the iamsick blog:  We recently met a few very inspiring and encouraging folks (that's us!) who have generously shared their experiences, knowledge and vision with us. Each of these meetings give me a little boost of confidence. Nothing feels quite like seeing people resonate with an idea that you’re so passionate about.

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