Patient Experience Advisors

May 11, 2012 - Several weeks ago at a Patients' Association public meeting we asked members to use short phrases to describe their experiences in emergency rooms as they are today, or the current state. We then asked them to think about what the experience would be in an ideal or “heavenly” emergency room and finally we asked them to do the same for “the emergency room from hell.”

We then transcribed their comments and made word clouds to display the frequency of the terms they used. Here are the results. Tell us what you think they mean!

March 7, 2012 - PAC’s visit to Kingston last week was a great success. We chose to visit Kingston General Hospital (KGH) because the hospital has dedicated itself to improving the patient experience through patient and family centred care. Members of our governance collaborative had a chance to meet each other and share ideas about how patients can become more active and effective as part of the decision making body in health care organizations.