This website operates as a forum for patients to publish their experiences with a particular health care institution or facility. The reports published by patients may be read by any visitor to the website. The key feature is the publication of patient experiences at a particular health care institution and that institution's response to the patient's experience, regardless of whether the patient's experience has been satisfactory or unsatisfactory. The organization's primary objective is to facilitate communication between a patient and their health care institution.
Another important feature of this website is to serve as a database of information for prospective patients or clients from which they may gain information on the quality of health care at a particular health care institution or facility before entering or agreeing to treatment.