Redesigning Services with Patients and Families

Patient services in health care organizations and hospitals are for the most part developed with patients in mind, but with very little patient participation. In order to incorporate the patient point of view into service design and delivery, we’re working with Baycrest Centre for Geriatric Care to redesign the “Day of Moving In.”

So far, we have had a number of independent meetings with family members and residents of Baycrest to prepare them for the redesign process. The two formal design meetings were very successful. We witnessed a positive shift in the project’s tenor brought on by the group’s dedication to producing patient-centred services. Everyone shared simple ways to alleviate stress during the move in process and we’re eager to continue the dialogue. We’ll have a report in the upcoming months!