Five aspects of hospital care covered in CBC's patient feedback tool.
Kazi Stastna - Anyone who has taken a trip, eaten out or shopped for consumer goods in the past few years is well acquainted with the ubiquitous user review... however, 'conventional patient surveys don't capture the 'grit' of actual patient experiences. For that, you have to listen to patients' stories,' says Sholom Glouberman, president of the Patients' Association of Canada... read full article.
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